We offer a 7-day return policy, which means you have 7 days from the date of delivery to request a return.
To be eligible for a return:
The item must be in the same condition you received it.
It must be unworn or unused, with original tags and packaging.
A receipt or proof of purchase is required.
How to Start a Return:
Contact us at ybrowonlinestore@gmail.com to request a return.
Returns must be sent to: [INSERT RETURN ADDRESS].
If your return is approved, we’ll provide you with a return shipping label and detailed instructions.
Items sent back without prior approval will not be accepted.
For any questions, you can always reach us at ybrowonlinestore@gmail.com.
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Refund & Replacement Policy
To process refunds or replacements smoothly, an unboxing video of the product is required.
Unboxing Guidelines for Claims
Please follow these steps when recording your video:
1. Parcel Label Proof
Before opening, capture a clear image or video of the shipping label (to verify shipment).
2. 360° Parcel View
Record a full 360° view of the sealed parcel before unboxing (to confirm no tampering).
3. Complete Unboxing
Record the entire unboxing in one continuous, unedited video.
Show all sides, edges, and components clearly (to verify no missing items).
4. Damage or Defects
If you notice any damage, defect, or usage marks, highlight them clearly in the same video.
5. Video Requirements
The video must be one continuous, unedited clip.
Paused, edited, or incomplete videos will not be accepted.
Important:
For damage or missing item claims, only the unboxing video evidence will be considered for verification.
